Terms & Conditions

1. Services

Dry Ground Pros provides concrete services, storm water management, retaining walls, French drains, downspout extensions, water line installation, hot water heater setup, and minor plumbing repairs to residential and commercial customers in Cleveland, Tennessee and the surrounding areas. All services are subject to availability, scheduling, weather conditions, and site conditions.

We reserve the right to refuse or discontinue service at our discretion when we determine that performing the work would be unsafe, would violate applicable law, or would otherwise compromise the quality, safety, or legality of the project.

2. Estimates and Pricing

Estimates are provided for informational purposes and are non-binding unless confirmed in writing by Dry Ground Pros. The final price for any project may vary from the initial estimate based on changes to scope, materials, site conditions, accessibility, soil conditions, drainage requirements, or unforeseen issues discovered during the work.

Any material changes to a written estimate will be communicated to the customer before additional work proceeds whenever reasonably possible.

3. Payments

This website does not collect or process payments. All payments are handled outside of the website through methods agreed upon directly with Dry Ground Pros.

Payment is due upon completion of the agreed-upon work unless other terms have been agreed to in writing in advance. Failure to pay amounts owed may result in lawful collection actions, including but not limited to mechanics' liens permitted under Tennessee law, referral to a collection agency, or legal proceedings to recover amounts owed plus any associated costs.

4. Appointments and Access

The customer is responsible for providing safe, lawful, and reasonable access to the work area on the scheduled date. This includes ensuring pets are secured, removing personal property from the work zone, identifying any known hazards, and disclosing the location of underground utilities, irrigation lines, septic systems, or other items that could be affected by the work.

If safe access is not provided at the scheduled time, additional fees may apply or the appointment may need to be rescheduled.

5. SMS Messaging Terms

By providing your phone number to Dry Ground Pros, you may receive SMS text messages related to your inquiry, project, or services. Consent to receive SMS messages is not a condition of purchase or of receiving any service.

Message types may include service-related communications such as appointment confirmations, scheduling updates, project status updates, and quote follow-ups, as well as occasional marketing or promotional messages.

• To opt out of SMS messages at any time, reply STOP to any message you receive from us.
• For help, reply HELP or contact us at (423) 599-8334.
• Message frequency varies based on the status of your project and other factors.
• Message and data rates may apply depending on your mobile carrier and plan.
• Mobile carriers are not liable for delayed or undelivered messages.

Phone numbers and SMS consent information are never sold, rented, or shared with third parties for marketing purposes.

6. Privacy

Your use of this website and our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Please review the Privacy Policy page on this website for full details.

7. Intellectual Property

All content on this website, including text, graphics, photographs, logos, project images, and the overall design and layout, is owned by Dry Ground Pros or used with permission and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or use any content from this website for commercial purposes without prior written consent from Dry Ground Pros.

8. Disclaimers

All services are provided on an "as is" basis unless otherwise agreed in writing. While we take pride in the quality of our workmanship, we make no guarantees regarding specific outcomes, project timelines, or results unless those guarantees have been explicitly agreed to in a written contract or written estimate.

Concrete, drainage, and retaining wall work is affected by factors outside of our control, including but not limited to soil conditions, weather, freeze and thaw cycles, ground movement, and customer-side maintenance.

9. Limitation of Liability

To the fullest extent permitted by Tennessee law, Dry Ground Pros is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided or the use of this website.

We are not liable for delays, performance failures, or losses caused by events beyond our reasonable control, including but not limited to severe weather, supply shortages, utility issues, acts of nature, governmental orders, or other force majeure events.

In all cases, our total liability for any claim arising out of or related to a specific service shall not exceed the total amount actually paid by the customer to Dry Ground Pros for the specific service giving rise to the claim.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of laws principles. Any dispute arising out of or related to these terms or the services provided shall be brought in a court of competent jurisdiction located in Tennessee.

11. Changes to These Terms

Dry Ground Pros may update or modify these Terms and Conditions from time to time at our discretion. The "Last updated" date at the top of this page indicates when the terms were most recently revised. Continued use of this website or our services after changes are posted constitutes acceptance of the updated terms.

12. Contact Information

For questions about these Terms and Conditions, please contact:

Dry Ground Pros
Email: dgp@drygroundpros.com
Phone: (423) 599-8334