Privacy Policy

1. Information We Collect

Dry Ground Pros collects only the information needed to respond to inquiries, provide quotes, schedule services, and communicate with customers. The information we may collect includes:

• Name
• Phone number
• Email address
• Service address or property location
• Information you submit through contact forms or quote request forms on our website
• Communications conducted by phone or SMS text message
• Website usage data collected through Google Analytics, such as pages viewed, time on site, device type, and approximate location

We do not knowingly collect sensitive personal data such as Social Security numbers, government-issued identification numbers, financial account numbers, health information, biometric data, precise geolocation data, or information about race, religion, sexual orientation, or political views.

2. How Information Is Collected

Information is collected through the following methods:

• Contact forms and quote request forms submitted on our website
• Phone calls placed to or received from Dry Ground Pros
• SMS text message communications
• Automatic analytics tracking through Google Analytics when you visit our website

3. How We Use Information

The information we collect is used for the following purposes:

• Responding to inquiries and questions
• Providing quotes and scheduling services
• Performing the services requested
• Customer support and follow-up communication
• Sending SMS communications, including service-related messages and, with consent, occasional marketing or promotional messages
• Improving website performance and understanding how visitors use the site

We do not process personal information for purposes beyond those disclosed in this Privacy Policy without first obtaining your consent.

4. SMS Communications & A2P Compliance

By providing your phone number, you may receive SMS text messages from Dry Ground Pros. Consent to receive SMS messages is not a condition of purchase or of receiving any service.

Message types may include service-related communications such as appointment confirmations, scheduling updates, project status updates, and quote follow-ups, as well as occasional marketing or promotional messages.

• To opt out at any time, reply STOP to any message you receive.
• For help, reply HELP or contact us at (423) 599-8334.
• Message frequency varies based on the status of your project and other factors.
• Message and data rates may apply depending on your mobile carrier and plan.
• Mobile carriers are not liable for delayed or undelivered messages.

Phone numbers and SMS consent information are never sold, rented, or shared with third parties for marketing purposes.

5. Data Sharing

We do not sell personal information.

We share information only with service providers that are necessary to operate our business and serve our customers. These include:

• Webflow — the platform that hosts our website
• GoHighLevel — our customer relationship and communications platform, which handles forms, contact records, and SMS messaging
• Google Analytics — provides website usage analytics

These providers are contractually required to safeguard the data they process on our behalf and to use it only for the purposes for which it was shared.

Phone numbers and SMS consent information are never sold, rented, or shared with any third party for marketing purposes.

6. Cookies & Analytics

Our website uses Google Analytics to understand how visitors interact with the site. Google Analytics uses cookies and similar technologies to collect information such as pages viewed, time on site, referring source, device type, browser, and approximate geographic location.

Cookies on our website are used only for essential website functions and analytics. We do not use our website for advertising, retargeting, or cross-site remarketing of any kind.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. These safeguards are appropriate to the volume and nature of the information we handle.

However, no method of transmission over the internet and no method of electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as is necessary to fulfill the purposes outlined in this Privacy Policy, to provide services, to maintain business records, and to comply with applicable legal, tax, accounting, or regulatory obligations under Tennessee and federal law. When information is no longer needed, it is deleted or anonymized.

9. Your Privacy Rights

Subject to applicable law and reasonable verification of your identity, you may request to:

• Access the personal information we hold about you
• Correct inaccuracies in your personal information
• Delete your personal information, where legally permitted
• Receive a copy of your personal information in a portable format
• Opt out of marketing or promotional SMS messages

The Tennessee Information Protection Act (TIPA), which took effect on July 1, 2025, provides Tennessee consumers with certain rights over their personal information when they do business with controllers that meet the law's applicability thresholds. Although Dry Ground Pros is a small local business that does not meet the revenue and data-volume thresholds that trigger TIPA's legal requirements, we voluntarily honor the consumer rights described above as a matter of good practice.

To submit a request, please contact us using the information in the "Contact Information" section below. We will respond to verifiable requests without undue delay and within a reasonable time, generally within 45 days. We will not discriminate against you for exercising any of these rights.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by Dry Ground Pros. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review the privacy policies of any third-party site or service you visit.

11. Children's Privacy

Our website and services are directed to adults and are not intended for children. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

13. Contact Information

For questions about this Privacy Policy or to exercise any of your privacy rights, please contact:

Dry Ground Pros
Email: dgp@drygroundpros.com
Phone: (423) 599-8334